Refund Policy

A legal disclaimer

At DREMA Health Center, we are committed to providing high-quality psychiatric and mental health services. Due to the nature of scheduled clinical care, the following refund policy applies to all self-pay services.

Refund Policy - the basics

No Refunds for Completed Services

All services rendered including psychiatric evaluations, medication management visits, and psychotherapy sessions—are non-refundable once completed.

What to include in the Refund Policy

Appointment Cancellation Policy

Patients must cancel or reschedule appointments at least 24 hours in advance
Cancellations made less than 24 hours before the appointment will incur a:
Late Cancellation Fee: $75 (or full session fee if you prefer stricter policy)
No-Show Appointments:
Patients who fail to attend their appointment without notice will be charged : $100

Prepaid Services & Packages

For any prepaid services (including bundled care plans or discounted packages):
Unused sessions may be eligible for partial refund, minus:
Administrative processing fee ($25–$50 recommended)
Cost of services already used at standard (non-discounted) rate
Used sessions within a package are recalculated at full price, and the remaining balance (if any) is refunded
Expired packages are non-refundable

Subscription / Monthly Care Plans (If Applicable)

For patients enrolled in a monthly care plan:
Payments are non-refundable once the billing cycle begins
Patients may cancel future billing at any time with:
7-day notice before next billing cycle
No prorated refunds for partially used months

Technical Issues (Telehealth)

If a session is disrupted due to technical issues:
- The provider will attempt to reconnect or continue via alternative method (phone)
Refunds or credits may be issued at provider discretion only

Emergency Situations

Exceptions may be made in rare cases such as:

Medical emergencies
Hospitalization
Verified extenuating circumstances

Documentation may be required. Approval is at the sole discretion of DREMA Health Center.

Refund Processing

Approved refunds will be processed within 5–10 business days
Refunds are issued to the original payment method only

Insurance & Superbills

DREMA Health Center operates as a self-pay practice
Patients receiving a superbill for out-of-network reimbursement are responsible for:
- Submitting claims to their insurance
- Any denied claims or non-reimbursement

No refunds will be issued based on insurance claim outcomes

Agreement

By scheduling and/or paying for services, patients acknowledge and agree to this refund policy.